Remote Support

Support is possible even if face to face meeting is not practical or distance is an issue.
Both telephone support and remote support are available.

Please use the contact form to arrange an appointment

Remote support is proved by use of ISLOnline software 
It is necessary to download a small program first.

A secure connection is enabled by use of a passcode which will be given to you.

You will see screens similar to these examples:

Click join

A connection is established and we can then see your computer screen.

By being able to see exactly what you can see on your screen it makes it very easy to give you answers to your queries, and provide the support and guidance you may need.

We can take control of your computer if necessary in order to perform specific actions and tasks. You can terminate the connection at any time.